Shipping Policy

 

Thank you for taking the time to review our ThomasKinkadeReserve.com order terms and shipping policy. Our goal is always to provide quick and quality service to all our customers. However, we ask our customers to understand that most of our items are printed, stretched, highlighted, and framed to order. We don’t often rush our process as we want to maintain our unusually high-quality standards. We primarily ship to U.S. addresses but are happy to service our customers in other countries. Please note our International Shipping Policy below if you ask us to send outside of the U.S.

U.S. SHIPPING POLICY

Our products are generally shipped within 1-10 Days; processing time varies depending on the specific product order; most fine art products are made to order. Typical processing times are stated on each of the product pages.

SHIPPING METHODS

We ship primarily with UPS unless shipping to a PO Box or APO/FPO Address. Shipping service time does not include product possessing, framing, or assembly time. The following services are available for domestic orders:

  • UPS Ground Home Delivery: 1 – 5 Days, Varies by proximity.
  • UPS 3 Day
  • UPS 2 Day
  • UPS Standard Overnight
  • USPS will be substituted for orders shipping to PO Boxes or APO/FPO addresses. Expedited delivery is generally not available to APO and PO Box locations.

SHIPPING CHARGES

Shipping charges are estimated by calculating the size and weight of the box(es).   We do our best to consolidate items and pass our low shipping rates. No matter how we eventually package and ship your order, what we quote on your order will be the amount you pay. If you purchase many bulky items at once, please contact our art consultants at 1-888-368-1336 to discuss possible bulk freight alternatives.

PACKAGING

Where possible, we will try to consolidate products into a single shipment. However, our art pieces are often large and awkward sizes, so we will ship in multiple parcels. You will not be additionally charged for various packages unless unusual special requests are made.

SHIPPING TO MULTIPLE ADDRESSES

If you need to ship to multiple addresses, please create a separate order for each distinct location.

RETURNS

The Thomas Kinkade Studios is committed to providing quality products to you, our valued collector. The Thomas Kinkade Studios Return Policy facilitates efficient and orderly processing of your return requests. Our 30-day money-back guarantee enables you to return your purchase for any reason within 30 days after your payment has been processed. Return shipping charges may apply. 

INTERNATIONAL SHIPPING POLICY

Thomas Kinkade Studios is based out of Morgan Hill, CA. We observe the following policies for orders shipping outside of the United States.

NORMAL PROCESSING TIME

Our products are generally shipped within 1-10 Days; processing time varies depending on the product order; most fine art products are made to order unless stated otherwise. Typical processing times are displayed on most product pages.

POSSIBLE ADDITIONAL PROCESSING TIME

In some cases, International Orders may require additional processing time before shipment as we may need to consolidate multiple items to one location for shipment.

INTERNATIONAL PRICING

Prices are shown in US dollars. For conversion, we recommend using a Currency Converter.

IMPORT TAXES, DUTIES, AND FEES

All import duties, taxes, and brokerage fees due at the time of delivery are the responsibility of the receiving customer.

INTERNATIONAL SHIPPING METHODS

We ship primarily with FedEx unless the destination requires a different carrier.  Shipping service time does not include product possessing, framing, and assembly time. International transit times are estimates from FedEx and are not guaranteed.

  • The following services are available for international orders:
  • FedEx International Economy: 5-7 Days transit time
  • FedEx International Economy: 3 Days transit time

INTERNATIONAL SHIPPING CHARGES

Shipping charges are estimated by calculating the size and weight of the box(es).   We do our best to consolidate items and pass our low shipping rates. If special or unusual handling is required, additional freight charges may apply. However, customers will be notified before any other fees.

PACKAGING

Where possible, we will try to consolidate products into a single shipment. However, our art pieces are often large and awkward sizes, so that we will ship in multiple parcels. If you purchase many bulky items at once, please contact our art consultants at 1-888-368-1336 to discuss possible bulk freight alternatives.

SHIPPING TO MULTIPLE ADDRESSES

If you need to ship to multiple addresses, please create a separate order for each distinct location.